Refund policy Our policy is valid for a period of  30 calendar days from the date of the purchase. If you are not satisfied with the service, you can ask for a refund. A pro-rated refund will be issued for the unused portion of the services. Refund turnaround time taken  to process the refund and credit the amount to the customer's bank account 7 Bank working days.  If the period of 30 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund. Refund requirements The following criteria must be met to qualify for a refund: - Service must not be used - Service malfunctions or doesn’t work as described If the conditions listed above are not met, we reserve the right not to issue a refund. It’s important to keep in mind that there is often a difference between a service that doesn’t work and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result the service is not working. Additional services Please note that any additional services, custom work or technical support are non-refundable as our time cannot be recovered. Contacting us If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below: http://www.ericwave.online/contactus This document was last updated on January 01, 2024